FAQ - International voice bundles

1 What is International Voice Bundles?
 
  • Digicel International Voice Bundles is a calling plan that will allow prepaid customers to have free bundled minutes that may be used to call selected international destinations.
  • Calling plans are valid for 7-days period.
  • After a customer has exhausted his bundle of minutes allotted for the period he can buy additional minutes or return to the regular rates to call these international destinations.

USA, Canada, Netherlands, Colombia, Dominican Republic, Peru, Philippines and Venezuela
 
2 What is the price plan for the International Voice Bundles?
 

  • The subscription fee for the Digicel International Voice Bundles are:
 
 
 
 
3 How does this Plan work?
  • Once a you activated the service, you will begin to access bundles and then a discounted rate to call the specified destinations
  • The plan is valid for 7 days after activation.
  • If the call being made is to a number outside the approved international numbers, then regular rates will apply                      
           

4 Who can activate the International voice Bundles?
  • All Digicel prepaid customers have access to this service.

5 What are the benefits of activating the International Voice Bundles?
  • You will be able to access bundles and reduced rates to call selected international destinations.
 6 How do I activate an International Voice Bundles?
STEPS:
  1. Dial “*468# SEND” to initiate the International Voice Bundles.
  2. Once the request is received you will receive instruction via text messages as seen below:
  • Message 1: “Welcome to Digicel International Voice Bundles.  Instructions to join the plan will follow.”
  • Message 2: “To activate plan 15 minutes voice bundles at a cost of 5.00 AWG dial *468*15#. To activate 45 minutes voice Bundles at a cost of 15.00 AWG dial *468*45#.”
  • Message 3: “To activate plan 80 minutes voice Bundles at a cost of 25.00 AWG dial *468*80#.”
  • Once you have selected the plan of choice e.g. 15 minutes Voice Bundle plan, you will be prompted to confirm payment for the plan via the following text message:
  • Message 4 (Confirm Acceptance):   “Please confirm activation of 15 minutes voice bundles by dialing *468*1#. To cancel dial *468*9#.”
  • 3Once the activation is complete, a final confirmation text message is sent advising you that the plan is now active.
  • “Thank you for joining 15 minutes voice bundles, for 7 days starting at 2010/08/16 [activation date] 11:02 [activation time].”
7 What happens if I have insufficient credit to activate the International voice Bundles?
  • you will receive an SMS stating “Sorry you do not have enough funds to activate the plan. Please add credit to your account and try again by sending *468#. Thank you for choosing Digicel”.
  • Once sufficient credit is on account, you may try again by entering *468*<plan id>#
8 Will unused bundled minutes associated with the Digicel International voice Bundles be available for use after service expiry?
  • No. The International voice Bundles is valid for 7-days and as such all benefits, including bundled minutes associated with the plan will expire after that time.

9 How can I buy additional Minutes?
  • To buy additional rates please dial *468*5*<plan id>#
10 How can I query the service expiry and remaining minutes on my Digicel International voice Bundles?
  • To query remaining minutes dial *468*<Plan id>#.
  • You will receive the following SMS:
  • “You have <MINUTES> minutes remaining on your International voice Bundles which expires on ^EXPIRE_DATE^. Thank you for choosing Digicel.”

11 What is the charge for making calls to countries outside of an International voice Bundles destination?
  • If a call is made to any other number outside of the selected destinations then the regular call charges will be applied.                  

12  When I am roaming will I still receive a discount on calling countries included in the International voice Bundles?
  • No.The benefit for the International voice Bundles is ONLY available within the home network.