FAQ - Prepaid Coverage & Roaming

Prepaid roaming

How do I topup my account while I am roaming?

  • In an effort to afford you every facility to make the prepaid roaming as seamless as possible, Digicel provides numerous options for recharging your account:Topup with sufficient credit before you leave your country
  • Purchase your vouchers while in Aruba and top-up while abroad. Local vouchers can be applied via our service.
  • visit our website www.digicelaruba.com and topup online with your credit card

Will there be a special way to check my balance while roaming?

Simply press *142# and send as usual and you will be given a balance update on the screen of your phone.

What will happen if my balance is too low to make/receive a call?

If your balance is below the required amount for making a call and you try to call someone, you will hear a "low balance" tone and the call will not go through, once you top-up again, you will regain the services of you phone. If someone tries to call you while your balance is too low, the call will not be connected.

How do I access my voicemail while roaming?

To access the voicemail service while roaming, dial the number captioned below from your handset.


+ 297 7400000   

If I have any questions or problems, how do I contact customer care?

If you need to contact customer care while roaming abroad, you may use any of the following medium:

Email

arubacustomercareteam@digicelgroup.com


 

Phone
+ 297 522 2200        
 
 
 
 
 
 

 Country

Received when roaming (US$) 

Call within
roam country (US$)

Call home
when roaming (US$)

Call any other destination
when roaming (US$)

Send SMS (US$)

 INTERNATIONAL ROAMING RATES – PREPAID 

Canada

1.00

1.25

2.50

3.50

0.35

Caribbean

1.00

1.25

2.50

3.50

0.35

Europe

1.00

1.25

2.50

3.50

0.35

Ireland

1.00

1.25

2.50

3.50

0.35

Latin America

1.00

1.25

2.50

3.50

0.35

ROW

1.00

1.25

2.50

3.50

0.35

UK

1.00

1.25

2.50

3.50

0.35

UK (Vodafone)

1.00

1.25

2.50

3.50

0.35

USA

1.00

1.25

2.50

3.50

0.35

USA (Cingular)

1.00

1.25

2.50

3.50

0.35

DIGIROAMING RATES – PREPAID

All Digicel countries

0.49

0.49

0.49

0.99

0.15

ABC ROAMING RATES – PREPAID

When roaming in Bonaire or

Curacao

0

0.49

0.49

0.99

0.15